Frequently Asked Questions (FAQs)

Orders & Shipping

Q: How long will it take to receive my order?
A: For customers in the USA, please allow 1-3 business days for processing and 5-8 business days for shipping. For international orders, please allow 1-3 business days for processing and 6-18 business days for shipping.

Q: Do you offer free shipping?
A: Yes! We are happy to offer free standard shipping on all orders within the United States.

Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping is a flat rate of $19.00 USD. Please note that any customs or import taxes are the responsibility of the customer.

Sizing & Products

Q: Where can I find the size chart?
A: We have a detailed size chart on each product page to help you find your perfect fit. Please refer to the specific measurements for each garment, as sizing may vary slightly between styles.

Q: What are your clothes made from?
A: We are committed to quality and comfort. Our fabrics are carefully selected and include materials like cotton, linen, modal, and elastane blends. You can find the specific fabric composition listed on each product's description page.

Returns & Exchanges

Q: What is your return policy?
A: We offer returns for a refund within 14 days of you receiving your order. The item must be unworn, unwashed, and in its original packaging with tags attached. Please see our full Return & Refund Policy for more details.

Q: Do you offer exchanges?
A: We currently do not offer direct exchanges. If you need a different size or color, we recommend placing a new order and returning the original item for a refund following our standard return process.

Q: How long does a refund take?
A: Once we receive and process your return, please allow up to 30 days for the refund to be credited back to your original payment method. The processing time depends on your bank or card issuer.

Care & Quality

Q: How should I care for my garment?
A: Care instructions are located on the label inside each garment. We recommend following these instructions closely to maintain the quality and longevity of your clothing.

Contact & Support

Q: How can I contact you?
A: We'd love to hear from you! The fastest way to reach our customer service team is via email at contact@celistiao.com. You can also call us at +1 567-979-3477 during our business hours.